Employee Complaints and Commendations
Mount Zonah Medical Center | Los Santos, San Andreas
Mount Zonah Medical Center aims for "providing excellent clinical and service quality, offering compassionate care, and supporting research and medical education." Because these goals may not always be met - or in some cases may be exceedingly met - the Human Resources division of Mount Zonah Medical Center has established these procedures for complaining about or commending an employee of the medical center.
If you believe an employee has gone beyond his or her expected duties, you may submit the Employee Commendation Form.
If you have a complaint regarding an employee of the hospital, you may submit the Employee Complaint Form.
(( If you have an out-of-character complaint, fill out the OOC Employee Complaint Form. ))
The Complaint Process
Mount Zonah Medical Center seeks to follow a fair, impartial, and due process for employee complaints. All complaints are documented, investigated, and followed up on by the medical center's Human Resources. Human Resources will attempt to ascertain the truth by evaluating the evidence you provide, interviewing the employee(s) involved, interviewing witnesses, and evaluating internal hospital records should they exist concerning the reported incident. Human Resources will render a decision on the complaint within days or weeks; generally, the graver the behavior reported, the more thorough and time-consuming the investigation will be.
After a decision has been reached on the merits of the complaint, Human Resources will reach out to you with its decision. Possible decisions include Insufficient Evidence to Adjudicate, meaning sufficient evidence has not been provided to prove the incident occurred; or Exoneration, meaning the incident did occur but did not violate the medical center's Code of Conduct; or Sustained, meaning the incident did occur and violate the medical center's Code of Conduct. Punishment will be internally decided by Human Resources.
Human Resources asks that you submit all complaints in a timely manner. Employee complaints filed long after the reported incident may result in no disciplinary action, even if sufficient evidence is found to prove employee misconduct.
(( Out-of-Character complains are handled by Hospital Leadership as opposed to Hospital Human Resources. ))
© 2022 Mount Zonah Medical Center. All Rights Reserved. A 501(c)(3) non-profit organization.